Terms & Conditions

Isela Espana Design Studio Print Terms and Conditions:

Over / Under run policy:

Isela Espana Design Studio reserves the right to 5% over / under run.

PAYMENT TERMS

Isela Espana Design Studio will begin working on your job once we have a deposit and the approved artwork.  The deposit is at least 50% of the total estimated cost unless other term is agreed upon. The remaining 50% is due upon delivery of final design.

 

LIMITATION OF LIABILITY

In no event shall Isela Espana Design Studio or its licensors, suppliers, or vendors, their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not Isela Espana Design Studio has been advised of possibility of the damage, arising out of or in connection with the use or performance of the site or of failure to provide services that you order from Isela Espana Design Studio or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall Isela Espana Design Studio be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the site or its content.

TURNAROUNDS

While we make every attempt to meet or exceed the stated turnaround times, the turn times are not guaranteed.  Production days are Monday – Friday only with exceptions for stated holidays. Local Pick-up if agreed upon will be at our set time and discretion.

RETURNS / REFUNDS

No Returns are accepted.  All Sales are final at the time this Estimate is Signed and or job is approved.

ORDER APPROVAL

Please review your order prior to submitting. No changes will be accepted to orders that have been placed. We apologize for any inconvenience this may cause. Customer is fully responsible for final proof and layout approval prior to the printing process.

Isela Espana Design Studio is NOT LIABLE for errors in a final product caused by any of the following reasons:

Misspelling, Graphics, Bleeds, Grammar, Damaged Fonts, Punctuation, Wrong cuts, Incorrect or Missing Folds, Die Lines, Crop Marks, Transparency, Overprint, Finished Product Size. We DO NOT make any changes on customer files ones final proof is signed off to print.

INDEMNITY

You will be sent a email to refer to these terms before pacing a order.  By placing a order with Isela Espana Design Studio “you the buyer- agree to the following terms on this page”.

I have verified that spelling and content are correct. I am satisfied with the document layout. I understand that my document will print EXACTLY as it appears in the email proof, that I cannot make any changes once my order is placed and that I assume all responsibility for typographical errors.

 

CUSTOMER SUBMITTED ARTWORK OR GRAPHICS

Isela Espana Design Studio is not responsible for any color shift that occurs in conversions from RGB to CMYK or PMS Pantone colors to CMYK color modes.  What this means to you is the colors you view on your computer screen may not be the exact colors when they are printed. Isela Espana Design Studio is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork and photography. Isela Espana Design Studio is not responsible for any color shift in converted photographs (RGB images) with black, near black, or gray tones. Proofs do not guarantee exact final color printing and printing quality.

COLOR PROOFING & MATCHING (COLORS ARE NOT GUARANTEED)

Isela Espana Design Studio is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density.

Application of UV Coating and or Silk Lamination may effect or change the appearance of the printed colors. Isela Espana Design Studio is not liable for the final color appearance of a UV product/s. Isela Espana Design Studio reserves the right to change the paper quality and/or type at anytime, without notifying its customers.

 

ORDER CANCELLATION

Once the order has been placed successfully, No cancellations are accepted.  All sales are final at the time this estimate is signed. No Refunds are issued for the Logo, and Graphic design services.

ORDER SHIPPING AND DELIVERY

Isela Espana Design Studio will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall Isela Espana Design Studio be liable for any consequential or damages resulting from any delay in shipment or delivery.

You agree not to hold Isela Espana Design Studio liable for delays in shipments caused by weather conditions, shipping company delays, or any other circumstances beyond Isela Espana Design Studio’s  direct control. Isela Espana Design Studio’s shipment and delivery dates are calculated based upon estimates provided by our suppliers.

Isela Espana Design Studio will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process.

 

 

 

 

CUSTOMER SUPPLIED INCORRECT ADDRESS

When a package is not delivered due to an error made by the customer in submitting the proper shipping address,Isela Espana Design Studio will reship the package with corrected address and charge an additional shipping fee for the shipment.

COPYRIGHT

All designs we create are owned by Isela Espana Design Studio unless otherwise negotiated.  Any design fees you pay cover usage for the specified project only.

 

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